The first thing you need to do is check the details for the subscriber the "user" is attempting to forward to. Is the mailbox configured on your system, is the extension valid, etc. Did you check that out?
I would check the user's account that you are trying to forward to in AD and make sure that the Unity accounts have rights on it. Make sure it's inheriting permissions and that it belongs to an OU in AD that you ran the permissions wizard on.
It never hurts to check permissions. Check the user you are trying to FORWARD to as well as the user you are forwarding from. If either is a new user or has had group membership modifications made, then it could be a permissions issue.
Is this a single user or potentially a chunk of them? If you suspect the latter, it wouldn't hurt to rerun the Permissions Wizard but you can run it in Report Mode. You still need domain admin rights when you login to Unity to run the wizard but it only reports back status as opposed to attempting to set or reset permissions.
I'm not able to access my old voice mail messages all of a sudden. The recording says something like 'the message is currently not available'. This has never happened before in all the years I have been using this system. I have t...
If you have 2 ISR routers, one acting as Failover, do we need to have both the same number of SRST licenses on the 2 routers?
No. You will only need the SRST licenses on the primary router. Because this feature...