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New Member

Can't start AvT (Administration via Telephone) on Unity Express

Hi all,

I have an UC500, which actually runs CME and Unity Express, and try to start with AvT. I've configured is as sayd in the document:

You can also enter the auto attendant and AvT numbers when running the Cisco Unity Express GUI Initialization Wizard or from the Voice Mail > Call Handling or Administration > Call-in Numbers windows in the GUI.

When i dial the number it says "Unknown number".

Does anyone has any idea where to start troubleshooting?

3 REPLIES
New Member

Re: Can't start AvT (Administration via Telephone) on Unity Expr

Hi,

I've figured it out myself.

In de UC500 you have to add an dial-peer by hand. This isn't something the wizard does. So i've added:

dial-peer voice 2002 voip

description ** cue Administration via Telephone number **

destination-pattern 400

session protocol sipv2

session target ipv4:10.1.10.1

dtmf-relay sip-notify

codec g711ulaw

no vad

!

And it works.

Hope it's usefull for someone :)

New Member

Re: Can't start AvT (Administration via Telephone) on Unity Expr

This was helpful to me. Thanks.

New Member

Re: Can't start AvT (Administration via Telephone) on Unity Expr

Helped me as well. Thanks.

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