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Community Member

Can Unity Domino have two subscribers with the same Extension

I have a unity domino system. With a growing number of remote sites being added we have started to overlap Extension numbers. Is there a way, either in Call manager or unity, to have two or more subscribers to use the same extension in call manager and unique voice mail box's that route correctly from Call manager? I need the calls to route smoothly, the user to be able to access VM easily, and not have an Admin nightmare. Asking a lot I know. Idea's???

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Cisco Employee

Re: Can Unity Domino have two subscribers with the same Extensio

Unity routes the call to the mailbox based on forwarding number or the calling number. If Unity sees yyyy number, it's going to match one unique subscriber. In unity itself, the numbers have to be unique so you will have to do some sort of number manipulation before presenting the digits to unity. The other option might be to put a unity server in the remote site, and have those phones dial a different pilot point.

Someone else may have an idea how to manipulate the numbers but in Unity the numbers have to be unique.

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