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New Member

Can you transfer a call using UPC7.0?

Is it possible to transfer a call that you are on when using UPC? I can't figure out how to do it.

Thanks.

1 ACCEPTED SOLUTION

Accepted Solutions
VIP Super Bronze

Re: Can you transfer a call using UPC7.0?

Yes but it's a little awkward.

1. Place your first call to party A.

2. Make a second call, this will put A on hold.

3. Once you are talking to B, press the Merge button on "A's" call control window. This will put you into a conference.

4. Hang up.

It should be noted that this uses a conference resource until you drop off. You'll need to ensure there are sufficient resources available.

Please remember to rate helpful responses and identify helpful or
2 REPLIES
VIP Super Bronze

Re: Can you transfer a call using UPC7.0?

Yes but it's a little awkward.

1. Place your first call to party A.

2. Make a second call, this will put A on hold.

3. Once you are talking to B, press the Merge button on "A's" call control window. This will put you into a conference.

4. Hang up.

It should be noted that this uses a conference resource until you drop off. You'll need to ensure there are sufficient resources available.

Please remember to rate helpful responses and identify helpful or
New Member

Re: Can you transfer a call using UPC7.0?

Thanks it works great, the only thing different from your steps is that I had to press the Merge button on party-B to transfer the call. The merge button for party-A was grey'd out.

thanks again!

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