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New Member

Cannot Add user in Unity

I can access the GUI Admin page, but the Add and Delete is grayed out. I ran the permissions wizard and I have all the access rights necessary.

I also granted the User the Access with the Grant Unity Access Tool.

Any suggestions?

1 ACCEPTED SOLUTION

Accepted Solutions
Silver

Re: Cannot Add user in Unity

Hi,

It sounds as though you need to run the DC/GC (Domain Controller/Global Catalog) Reconnect-tool (Commserver > Utilities or Tools Depot) as the server sounds like it's not connected. This will basically force reconnection. It isn't service affecting so you can run it anytime and monitor via the application logs to see when it finishes.

Is this affecting all subscribers or just one?

If this is just one person, have they been moved across mailstores recently or have any external Exchange/AD changes been made to their account?

If so you could try manually removing them from the SQL database and re-importing..

Please rate useful posts...

3 REPLIES
Cisco Employee

Re: Cannot Add user in Unity

what account are you using to log into SAweb?

are you logging directly in the server or from a remote computer?

HTH

java

if this helps, please rate

HTH

java

if this helps, please rate

www.cisco.com/go/pdi
Silver

Re: Cannot Add user in Unity

Hi,

It sounds as though you need to run the DC/GC (Domain Controller/Global Catalog) Reconnect-tool (Commserver > Utilities or Tools Depot) as the server sounds like it's not connected. This will basically force reconnection. It isn't service affecting so you can run it anytime and monitor via the application logs to see when it finishes.

Is this affecting all subscribers or just one?

If this is just one person, have they been moved across mailstores recently or have any external Exchange/AD changes been made to their account?

If so you could try manually removing them from the SQL database and re-importing..

Please rate useful posts...

New Member

Re: Cannot Add user in Unity

That was it. I didn't have that tool downloaded at the time. Thanks again.

A forced connection to the domain controller fixed the issue.

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