405 - When I call into Unity and hit a conversation or greeting, I try to dial the all-sub pdl default extension and never can hit it. I thought I can dial any ext that unity has and it will hit that ext greeting. Please advise?
You cannot direct dial a distribution list - the extension numbers on PDLs are for addressing purposes only. If you'd like outside callers to be able to leave messages for a public distribution list, you need to configure a call handler with the message recipient configured as that PDL - then you can assign an extension number to the call handler if you like or have a one key dial rule configured to go to it or whatever. Messages left for that call handler are sent to the distribution list.
subscribers can leave messages for DLs by logging into their account and leaving a message like they would for another subscriber (i.e. by addressing by ID or by spelling the name) - call handlers are necessary only if you want users to be able to dial an ID from the auto attendant (i.e. without logging into their mailbox first) - this is only necessary if you want to have outside callers leaving messages for these DLs.
I'm not able to access my old voice mail messages all of a sudden. The recording says something like 'the message is currently not available'. This has never happened before in all the years I have been using this system. I have t...