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New Member

Cannot dial external number

Hi

I am unable to make external call to 1866 .. number using a particular externsion. Incomings are fine. I took the ccapi inout debugs and the disconnect cause value = 31. Ephone-dn has secondary number as well - not sure if this is causing the problem. Not sure where to start from!

Regards,

6 REPLIES
Hall of Fame Super Silver

Cannot dial external number

Are you calling in from outside to this number?

What type of circuit is it?

Can you post the debugs?

Chris

New Member

Cannot dial external number

Hi Chris

I am trying to call 1866.. number from extension 204 which is one of the extensions in the company. Its an FXO line. Debugs are attached here. Moreover, there is a secondary extension configured and in the debugs I think that the external call initiates from 204 but later the calling number changes to the secondary number '0100'. I think this may be the problem but am not sure. I think you may find the following helpful.



ephone-dn  561  dual-line

number 204 secondary 0100 no-reg primary

label 204

call-forward busy 399

call-forward noan 399 timeout 20


ephone  37

device-security-mode none

mac-address 8843.E155.23F7

ephone-template 16

max-calls-per-button 2

username "BPoerstel" password 111111

speed-dial 3 702 label "Page"

paging-dn 2

type 504G

button  1:561

Regards

Hall of Fame Super Silver

Cannot dial external number

Can you provide realted dial-peer configuration that matches 1866.. and "debug voice dialpeer"?

Chris

New Member

Cannot dial external number

dial-peer voice 3034 pots

description BillPoerstel

translation-profile incoming BillPoerstel_Called_39

incoming called-number 0100

direct-inward-dial

port 0/3/0:23



dial-peer voice 66 pots

trunkgroup ALL_T1E1

corlist outgoing call-national

description **CCA*North American-10-Digit*Long Distance**

translation-profile outgoing OUTGOING_TRANSLATION_PROFILE

preference 3

destination-pattern 91[2-9]..[2-9]......

forward-digits all

no sip-register


dial-peer voice 67 pots

trunkgroup ALL_FXO

corlist outgoing call-national

description **CCA*North American-10-Digit*Long Distance**

translation-profile outgoing OUTGOING_TRANSLATION_PROFILE

preference 5

destination-pattern 91[2-9]..[2-9]......

forward-digits all

no sip-register



dial-peer voice 76 pots

trunkgroup ALL_T1E1

corlist outgoing call-toll-free

description **CCA*North American-10-Digit*Toll-Free**

translation-profile outgoing OUTGOING_TRANSLATION_PROFILE

preference 3

destination-pattern 91866.......

forward-digits all

no sip-register



dial-peer voice 77 pots

trunkgroup ALL_FXO

corlist outgoing call-toll-free

description **CCA*North American-10-Digit*Toll-Free**

translation-profile outgoing OUTGOING_TRANSLATION_PROFILE

preference 5

destination-pattern 91866.......

forward-digits all

no sip-register

New Member

Cannot dial external number

Hi Chris,

Did you had chance to look at the debugs?

Rgds

Cisco Employee

Re:Cannot dial external number

Looks like whatever is on the other end of your pri is sending a disconnect with cause normal, unspecified. What is on the other side and can you track the call there?

One thing to note is you are sending a calling party number of 0100 which you provider may not like.

Sent from Cisco Technical Support Android App

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