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Cannot Import Users from Cisco Unified Communications Manager 7.x

Dear Experts,

I had problem with importing new users in Cisco Unified Communications.

Step below is what I did:

1. Create 02 new users

2. Go to Cisco Unity Connection Administration > Import users

3. Import selected users

4. get error:

message  Importing users completed. Number of successes: 0, Number of failures: 2

message  Download the Errors File

And here is content from Errors File:

Thursday, July 22, 2010 5:26:01 PM GMT+07:00 ERROR importing user (AnTranThi) with extension = 214 : {0}
Thursday, July 22, 2010 5:26:01 PM GMT+07:00 ERROR importing user (KhoaTran) with extension = 135 : {0}

The problem was happened from last month but I could not find solution.

I have read this thread: http://www.cisco.com/en/US/products/sw/voicesw/ps556/products_tech_note09186a0080874c9b.shtml

but can't solve problem because my problem is not same.

Could you please check attached file and advise me solution?

Thanks & best regards,

Hien Nguyen (Mr.)

1 REPLY

Cannot Import Users from Cisco Unified Communications Manager 7.

I have a similar problem, only the tab with the Cisco Unified Communications Manager AXL servers option  is disabled or appear disabled in CUC. any idea what might be going on, I checked  that the service relates to AXL is on and running in CUCM and CUC.

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