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New Member

Cannot login to CAR after upgrade

hello,

I upgraded my server from 4.2.1 to 4.2.3 after the upgrade when i try to log in to CAR i get the error

[LDAP Access Error. Contact System Administrator.]

I reinstalled the CAR plug in following these steps

reinstalling CAR plugin.

1) First, we need to uninstall the existing CAR plugin

2) Reboot all the call manager servers in the cluster

3) Reinstall CAR plugin

and still get the same error. any suggestions?

thank you

6 REPLIES
Cisco Employee

Re: Cannot login to CAR after upgrade

the issue doesn't seem to be CAR but your LDAP integration, if using AD rerun the directory plugin.

HTH

java

if this helps, please rate

HTH

java

if this helps, please rate

www.cisco.com/go/pdi
New Member

Re: Cannot login to CAR after upgrade

I'm using DCD

thanks

Bronze

Re: Cannot login to CAR after upgrade

Hi, try to reset the Username and Password to the Default.

http://www.cisco.com/en/US/products/sw/voicesw/ps556/products_tech_note09186a00801115eb.shtml#t5

Hope this help

David

New Member

Re: Cannot login to CAR after upgrade

I tried that also and it didn't work

Cisco Employee

Re: Cannot login to CAR after upgrade

the other option would be to try opening the cdradminreportingtool group on DCD and see who is listed as a valid admin and try using that users, if you don't know the pwd you can simply change it and try

HTH

java

if this helps, please rate

HTH

java

if this helps, please rate

www.cisco.com/go/pdi
New Member

Re: Cannot login to CAR after upgrade

I tried that already, and it didn't work, I'm listed as the administrator

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