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Community Member

cannot place call from contacts

I am running Presence 6.04 and CUPC 1.21/1.24 and have trouble placing calls when right clicking a contact. I can place calls without issue by right clicking a contact in the search menu. (i.e. hasn't been added as a contact)

Any suggestions...troubleshooter and server health are green.

2 REPLIES
Community Member

Re: cannot place call from contacts

Hi,

cupc outlook plugin is only supported to be used with personal OWN contacts!

Public contacts have to be added as personal contacts first :-( in order to get dialed...

Community Member

Re: cannot place call from contacts

I appreciate your reply. My problem was that I had a phone device listed in the "Preferred Phone" field of CUPC. This wasn't allowing calls to be placed via the CUPC buddy list/contact list. It had nothing to do with Outlook.

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