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cannot receive voicemail for external incoming calls

Error: 107; MTA Error:

Error opening file (f:\CommServer\UnityMTA\Con.Latsonis_20100217_163753042_b07340c3-8e2f-4452-8835-b4192c8acd3c.wav).

Low level error: The system cannot find the file specified on line 1027 of E:\views\CU7.0.1.28\un_Conv3\UnityUMR\UnityMTA\AvMtaMessage.cpp 0x00001308


Error: 154; UMR Thread Error:

A message with the subject:

Voice Message from Unknown (00403126588)
to recipient Con.Latsonis could not be delivered to the Unity Message Repository and was moved to the failed directory. This can occur when Cisco Unity counot access the UnityMTA directory because, for example, a Cisco Unity service account has insufficient rights or the hard disk that the UnityMTA directory is stored on is full. if this condition persists, contact Cisco TAC. 0x00001308

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1 REPLY

Re: cannot receive voicemail for external incoming calls

I guess this is a unified communications enviroment with and exchange as a mailstore partner.

Check if the accounts USbms_ and the Unity_ are created in the Active Directory, and granted with all the permissions, maybe you could re run the permission wizard also.

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