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Cannot select domain in Unity 5 Message Store configuration

I recently upgraded my exchange server and decided I needed to upgrade my Unity server. I run through the entire installation with no problem until I get to the Message Store Configuration Wizard. I can setup my Installation Account, my Site Administration Account, the Mailbox location, but I can't setup the Active Directory containers. I get to the page and I can't select my domain. Unity is on my domain and can see my exchange server. How can I get the domain field to populate?

4 REPLIES
New Member

Re: Cannot select domain in Unity 5 Message Store configuration

I am hitting the same issue. How did you solve your problem?

Cisco Employee

Re: Cannot select domain in Unity 5 Message Store configuration

When you say you can't select your domain, what specifically are you seeing? Screen shot?

New Member

Re: Cannot select domain in Unity 5 Message Store configuration

I can not grab a screenshot right now, but all the drop downs are grayed out on that part of the Message Store Configuration Wizard.

Cisco Employee

Re: Cannot select domain in Unity 5 Message Store configuration

Follow the steps in http://tools.cisco.com/Support/BugToolKit/search/getBugDetails.do?method=fetchBugDetails&bugId=CSCsc56294

I've seen multiple sites run into this issue.

Hope that helps,

Brad

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