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Community Member

cant unlock administration panel

hello

i just loaded cucm 8.6 and the administration panel at

ip address/ccmadmin/showHome.do

does not have the right user access level is there some way to unlock it?

1 ACCEPTED SOLUTION

Accepted Solutions
Cisco Employee

Re: cant unlock administration panel

You installed the server????

Anyway, if you don't see CUCM, then you DONT have CUCM on that server.
Yes, you need to install CUCM on another server, or VM.

Credentials are not tied, you do not manage CUCM credentials from CUC o viceversa.
Read the roles and groups chapters from the CUCM admin guide for your question.

Sent from Cisco Technical Support iPad App

HTH

java

if this helps, please rate

www.cisco.com/go/pdi
11 REPLIES
Hall of Fame Super Silver

cant unlock administration panel

You can perform password recovery from CLI, just search for it as this is often asked.

Chris

Community Member

cant unlock administration panel

i know how to do that thank you anyway, what i was really asking is why cucm wont let me use the cucm administration even though im signed in

Cisco Employee

cant unlock administration panel

So, you're using the built-in admin user, you log into CUCM, and what you cannot do??

Also, what browser are you using???

It sounds to me like you might be using a browser which is not compatible and thus believe it's the admin page which does not allow you to anything, when it's really your selection of browser which does that.

HTH

java

if this helps, please rate

www.cisco.com/go/pdihelpdesk

HTH

java

if this helps, please rate

www.cisco.com/go/pdi
Community Member

cant unlock administration panel

thanks for responding, basscially if i click on anything it gives me this error

  User is not authorized to access this page

for example when i click on Application > plugins but i will try another browser

Cisco Employee

cant unlock administration panel

Those are permission issues, are you using the built-in admin user???

If not, have you configured whatever other user you're using for CCMadmin access??

HTH

java

if this helps, please rate

www.cisco.com/go/pdihelpdesk

HTH

java

if this helps, please rate

www.cisco.com/go/pdi
Community Member

cant unlock administration panel

thanks for the reply, im new to call manager so to explain my situation, im seeing in all the guides, an cucm administration panel that i dont see as an option when i access cuc gui, and i looked it up and i saw it was under

ip address/ccmadmin/showHome.do

so i accessed that page under my user(not the cuc command prompt user) and got these errors.  The user, which is not present in cuc aministration gui, is not the one i use for cuc administration and the cucm administration is the other one.  Now am i doing something wrong or is there something i dont know?  To answer your question i dont know how to configure the user i use for cuc and cucm administration for this panel and dont know how to access it, this is the one that i think i need to access from all these guides

basically

thank you

richard

Hall of Fame Super Red

cant unlock administration panel

Hi Richard,

Just one quick note, for CUC you would use;

https://x.x.x.x/cuadmin/home.do

Cheers!

Rob

"Seek it out and ye shall find  " 

- OneRepublic

Community Member

cant unlock administration panel

thanks i know but how do i get to the cucm admin panel?

Cisco Employee

cant unlock administration panel

http://

You'll get the possible options of products installed, click on the one you need, type in credentials for admin GUI. That's all there is to it.

If you want DRS, OS, reporting, etc. Choose from the drop down menu on the top right corner -> Go -> type credentials.

HTH

java

if this helps, please rate

www.cisco.com/go/pdihelpdesk

HTH

java

if this helps, please rate

www.cisco.com/go/pdi
Community Member

Re: cant unlock administration panel

ok cuc is present when i put my server in so my question to you is should cucm aministration be present at that menu, because its not, and if not i have to install it right?

       edit

hopw would i change the priviledges for my user for cucm admin?

Cisco Employee

Re: cant unlock administration panel

You installed the server????

Anyway, if you don't see CUCM, then you DONT have CUCM on that server.
Yes, you need to install CUCM on another server, or VM.

Credentials are not tied, you do not manage CUCM credentials from CUC o viceversa.
Read the roles and groups chapters from the CUCM admin guide for your question.

Sent from Cisco Technical Support iPad App

HTH

java

if this helps, please rate

www.cisco.com/go/pdi
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