Cisco Support Community
cancel
Showing results for 
Search instead for 
Did you mean: 
Announcements

Welcome to Cisco Support Community. We would love to have your feedback.

For an introduction to the new site, click here. And see here for current known issues.

New Member

CAR CUCM6.1 Media Info Null

Hi,

Why sometimes the media information is not collected? This happens even between 2 extensions. This is displayed in 'CDR Search by User Extension - CDR-CRM Search Results'.

Thanks.

6 REPLIES
New Member

Re: CAR CUCM6.1 Media Info Null

Hello, did you get an answer to this problem. I have the same thing.

New Member

Re: CAR CUCM6.1 Media Info Null

Hi, I am getting that too on two systems (version CCM 6.1 and 7.0)

Packets Sent, Octets Sent, Packets Received, Octets Received, Packet Loss, Jitter, Latency all showing null for every call.

Does anyone know why this is happenning?

Many Thanks.. Phil

Silver

Re: CAR CUCM6.1 Media Info Null

Hi Guys,

2 things...

1. Is CMR enabled?

i.e. Service Parameters > CallManager > Clusterwide Parameters (Device - General) > Call Diagnostics Enabled

(Set this to Enabled)

2. Open up CAR web interface

Go to System > Scheduler > CDR Load

There is a tick box here enabled by default - "Load CDR Only"

Untick this.. then it will load CDR and CMR records.

Hope that makes sense.

Cheers,

Tim.

Silver

Re: CAR CUCM6.1 Media Info Null

Also, just in general, ensure CDR is enabled on all call processing servers in your cluster.

CDR is per server setting

CMR is a cluster wide setting

Cheers,

Tim

New Member

Re: CAR CUCM6.1 Media Info Null

Hi Tim,

Thank you for your post, you're a star! I unticked the box "Load CDR only" and that has fixed the problem.

Have a great day..

Phil.

Silver

Re: CAR CUCM6.1 Media Info Null

No worries! It caught me out.

It's a bit counter-intuitive!

You'd think 2 tick boxes might be better. 1 for loading CDR and 1 for loading CMR!

Cheers,

Tim.

463
Views
10
Helpful
6
Replies