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Silver

CAR initial login error

I've installed CAR on CCM 4.2(3)sr1 and after install I'm not possible to login (I use admin/admin account). Each login try ends with internal server error and some java stuff (see attachment). Do you have any ideas how to solve it?

TIA

--

regards,

Piotr Klos

Please don't give me advice: "reinstall CAR", I did it few times.

2 ACCEPTED SOLUTIONS

Accepted Solutions
Hall of Fame Super Red

Re: CAR initial login error

Hi Piotr,

Have a look at this doc, if it doesn't work, I have read where uninstalling/reinstalling CAR will fix the problem;

Error When Trying to Access CRA Appadmin Pages

From this good older doc;

http://www.cisco.com/en/US/products/sw/custcosw/ps1846/products_tech_note09186a00800e70ae.shtml

Hope this helps!

Rob

Silver

Re: CAR initial login error

try to Configure in the Callmanager Enterprise Service Parameters as Default User Locale=English United States

Karzazi

5 REPLIES
Hall of Fame Super Red

Re: CAR initial login error

Hi Piotr,

Have a look at this doc, if it doesn't work, I have read where uninstalling/reinstalling CAR will fix the problem;

Error When Trying to Access CRA Appadmin Pages

From this good older doc;

http://www.cisco.com/en/US/products/sw/custcosw/ps1846/products_tech_note09186a00800e70ae.shtml

Hope this helps!

Rob

Silver

Re: CAR initial login error

I have problem with CAR (art) not CRA. first java error line has this:

at com.cisco.art.general.GenUtil.getLocale(GenUtil.java:1513)

maybe reason is that I have installed Polish locale (4-2-1sr1)?

I looked at classpath anyway and it looks like that:

Classpath=C:\dcdsrvr\libjava\jtracing.jar;C:\dcdsrvr\libjava\ldapbp.jar;C:\dcdsr

vr\libjava\DirUser.jar;C:\Program Files\Cisco\ApplicationJars\Xerces.jar;C:\Prog

ram Files\Cisco\ApplicationJars\CMUtil.jar;

regards,

Piotr Klos

Silver

Re: CAR initial login error

try to Configure in the Callmanager Enterprise Service Parameters as Default User Locale=English United States

Karzazi

Silver

Re: CAR initial login error

thanks a lot, it was it!

I made mistake rating - of course your post resolved my issue.

regards,

pk

Hall of Fame Super Red

Re: CAR initial login error

Hi Piotr,

Sorry for the CRA doc :( I must have been half asleep when I sent that (Yikes!)

Take care,

Rob

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