Not able to take the backup of Publisher Using the suitable BARS utility. The attachment shows the error message. The CallManager Ver is 4.1(3)and OS ver is 2000.2.4 .When the server is rebooted Bios mismatch error is also reflecting. Please guide to take the backup of the publisher.
The version of Bars used previously 4.0.7. we upgraded it to 4.0.14. at the time of uninsatallation, the antivirus was removed and then the new Bars was installed. then we tried to take the manual back up then also the same error was there. after that the new antivurus with updated patch was installed and a full scan was performed. No CSA is installed in the server. I have attached below the application error which i have observed in application logs.
Event Type: Error
Event Source: Service Control Manager
Event Category: None
Event ID: 7031
Time: 12:38:13 AM
The description for Event ID ( 7031 ) in Source ( Service Control Manager ) cannot be found. The local computer may not have the necessary registry information or message DLL files to display messages from a remote computer. You may be able to use the /AUXSOURCE= flag to retrieve this description; see Help and Support for details. The following information is part of the event: Cisco CallManager, 1, 60000, 1, Restart the service.
The free space available in c drive is 4GB.We are backing up without including the CDR data. The size of the SQL database was less than 2GB. We tried to Shrink the database but still backup was not possible. Please confirm that the error that is found in the application logs and in the bios screen short, does it indicate any DB corruption.
These are the paths to get to each CCX logs through CLI. They may be helpful if you are having issues accessing RTMT or downloading logs through it.
If you want to download them you have to prefix "file get " and you can add one of the options (re...