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CCM 4.2 CDR

Hello Team,

I am facing on issue with respect to Call Details Records.

We had a power outage in our Datacenter, after which i saw that i am not able to get any CDR Reports after that day. We use Sigma5 (Nevotek) product for billing reports.

After digging further, i found that the CDR Directory in C:/program files/CallDetail/ was converted automatically from a Directory to a File with no extension and 0 Kb.

I renamed that CDR File to CDR.old and created a new directory. AFter which i could see any new calls being made from any extension was creating CDR file in the  newly created CDR directory at the same path as mentioned above.

Still i was not able to see any reports from CDR Tool.

Whe

Further troubleshooting the issue, i found that the CDR Database in SQL was empty.

Can somebody help in fixing this issue please?

Thanks&Regards

Manmohan Singh

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