01-25-2008 09:33 AM - edited 03-18-2019 08:22 PM
Since patching to 5.1.3, Atttendant Consoles have 6 extra rows at the top with ? **LASTNAME** and in the Telephone Field **PRIMARYEXTENSION**. Until the upgrade, these were not present.
01-25-2008 09:56 AM
Hi Jackie,
Can you check to see if you had perhaps used BAT to insert 6 Users previously. There is a really odd 5.1 Bug that actually puts this info into the Directory;
You may be hitting this very odd Bug;
CSCsh53133 Bug Details
BAT overwrites last names with **LASTNAME**
Symptom:
When using Bulk Administration / Users / Update User function, BAT overwrites last names with **LASTNAME**
Conditions:
The BAT file looks as follows:
USER ID,PASSWORD,MANAGER USER ID,DEPARTMENT,PIN,DEFAULT PROFILE,USER LOCALE,TELEPHONE NUMBER,PRIMARY EXTENSION,ASSOCIATED PC,IPCC EXTENSION,MAIL ID,USER GROUP 1,CONTROLLED PROFILE 1,CONTROLLED DEVICE 1
userid,,,test,,,,,,,,,,Standard CCM End Users,SEPXXXXXXXXXXXX
Workaround:
1. Modify BAT file so it includes 'LAST NAME' field set to '*'. This field should be before the user group, user profile and controlled device fields.
Example:
USER ID,LAST NAME,PASSWORD,MANAGER USER ID,DEPARTMENT,PIN,DEFAULT PROFILE,USER LOCALE,TELEPHONE NUMBER,PRIMARY EXTENSION,ASSOCIATED PC,IPCC EXTENSION,MAIL ID,USER GROUP 1,CONTROLLED PROFILE 1,CONTROLLED DEVICE 1
userid,*,,,test,,,,,,,,,,Standard CCM End Users,SEPXXXXXXXXXXXX
2. When using above BAT file, specify '*' in the 'Value for fields to be ignored' field on the BAT job configuration page.
1st Found-In
5.1(1.1000.3)
Fixed-In
5.1(1.2105.1)
5.1(1.9131.22)
5.1(1.9131.23)
5.1(2.1000.11)
6.0(0.9901.136)
6.0(1.1000.37)
6.1(0.39000.15)
6.1(0.39000.16)
Hope this helps!
Rob
01-30-2008 09:47 AM
We have been up and running for quite a while and only until 5.1.1.4000, 5.1.2.1000,
5.1.2.3000, 5.1.3.1000 were applied did we encounter this issue.
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