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Community Member

CCM 6.1 and CUE 3.1 integration

Hello,

I am integrating CUE 3.1 with CCM 6.1. The following link from one of the post has been very useful.

http://www.cisco.com/en/US/products/sw/voicesw/ps5520/products_configuration_example09186a0080289ef0.shtml

The following works fine:

- All ports are registered to CCM

- The CTI port is registered to CCM

- The CUE is up (sh ccn subsystem ccm-manager)

- When I dial the messaging waiting lamp number the light comes up and when I dial the MWI off number, the light goes off

When I dial the main voice mail number (CTI route point), I can see one of the CUE ports on the phone display but instead of getting the CUE voice message, I am getting busy tone.

Moreover everything is UP in CUE.

Please see attached configuration of the CUE.

Please someone respond to this message.

Regards,

Chandrasen

2 REPLIES
Community Member

Re: CCM 6.1 and CUE 3.1 integration

Hello,

Did you manage to solve this problem??

I am facing exactly the same problem..

Kind regards,

Gert-Jan

Community Member

Re: CCM 6.1 and CUE 3.1 integration

Hi. It has been a long time though. Yes I managed to solve the problem. In fact I did not run the first step after logging onto the CUE. Please log in CUE web page and do an initilization which is the first step as recommended.

Chandrasen

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