Hi. It has been a long time though. Yes I managed to solve the problem. In fact I did not run the first step after logging onto the CUE. Please log in CUE web page and do an initilization which is the first step as recommended.
These are the paths to get to each CCX logs through CLI. They may be helpful if you are having issues accessing RTMT or downloading logs through it.
If you want to download them you have to prefix "file get " and you can add one of the options (re...