CCM 6.X <-> Unity Connection 2.X - Transfer directly to another persons VM
I have CCM 6.0(1) and Unity Connection 2.X setup on the same box. What is needed to make it so users can transfer to a persons voicemail directly without something like auto attendant? The technotes for standard Unity don't work and I can't configure it the same way as express.
to see the call hitting unity. You must first enable this tool in the unity connections administration interface by going to "Advanced - (the bottom option, sorry i am not at the customer to get the info) and at the very bottom, there is a radio check box that will enable unity to export the port status so when you connect with this tool you will see the port activity.
By using this tool, i found that the CTI port was not setting the "redirecting station" field which unity uses to identify the mailbox destination. By deleting the CTI port and re-adding it, it seemed to solved my problem and i was then able to see the redirecting station.
Re: CCM 6.X <-> Unity Connection 2.X - Transfer directly to anot
If you have set the Alerting Name on the CTI Route Point DN, try removing it. I was just viewing the SvcHost trace files within Unity 5.0(1) with TSP 8.2(1) and saw that Unity was detecting the forwarded call as coming from a Voice Mail port. I believe it's either detecting the word "Voicemail", or matching it against the Alerting Name of the voicemail ports. I have a TAC case open and will update with the results.
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