I'm trying to integrate CCM (5.1(1)), CUPS(1.0(3)) and LCS(2005) using this guide: http://www.cisco.com/en/US/docs/voice_ip_comm/cups/1_0_3/install_upgrade/deployment/guide/cupsdpgd_wb.pdf
Anyone successfull with this guide?
I'm also trying to integrate CCM, CUPS and LCS. But I have a problem with it. More specific " Upload the signed certificate to Cisco Unified Presence Server". That doens't work. We always get the error message that he can't read the certificate.
Does anyone now a solution for this issue?
I have the same task. I've performed all the configuration tasks. Now i can make a call on directory number from Microsoft Communicator and the associated IP Phone rings. But another communicator doesn't catch the call, only the remote phone rings.
The problem occurs when CUPS tries to send call info to MS LCS. Nothing comes to LCS.
What i see in traces is:
07/20/2007 05:36:05.398 ESP|PID(20290) sip_dns.c(830) "SRV" Query for WS03R2EEEXCHLCS.contoso.com failed
07/20/2007 05:36:05.400 ESP|PID(20290) sip_dns.c(800) Type "A" query for WS03R2EEEXCHLCS.contoso.com failed
WS03R2EEEXCHLCS.contoso.com is the actual name of MSLCS server and my domain server as well. But i guess the DNS queries should go to contoso.com not WS03R2EEEXCHLCS.contoso.com. The thing is this name doesn't appear in any configuration of either CCM or CUPS and I don't see it in packet sniffer output also. Does anyone know where CUPS gets this name?
I had the same problem and instead of using a certificate i use TCP very easy and works very good.
1 Microsoft employee told me that in order to recognize the certificate from MS you need an application to sign the certificate in Unix Format.
I tried and gave up, could not get the servers to play nice with each other. Went the full Cisco route using the Personal Communicator, and still having issues getting them all to play nice. At least I got phone control working, even though logins fail.
Can you also send me the screenshots of your configuration. I have the problem where the MOC client is not being paired with the Cisco phone.
Moc rings out using but destination moc does not ring only the destination cisco phone. And the calling moc displays "dialling" even thought the call connects.
The guide is very good, just need to formet about signing a certificate.
I have all the screenshots for this instalation, and i also have the screenshots of this installation using CCM 6.0 and Presence 6.0
has anyone got this to work? I have a CUCM 6 and CUPS and LCS 2005. I have the CUPS/CUCM working and integrated. (or so it seems)
Im trying to figure out how the MOC client actually works with CUPS. I have my SIP extension programmed into the MOC client for remote call control, but on the MOC client, "Call" is grayed out, so I cant dial anything. I figure if the CALL button was at least there, then maybe it would work.
Anyways... thought I would post
there is a new guide for your scenario: http://www.cisco.com/application/pdf/en/us/guest/products/ps7036/c1237/ccmigration_09186a008089b71d.pdf
Did you check with the troubleshooter tool in CUPS?
For the new OCS there also exists a guide: http://www.cisco.com/application/pdf/en/us/guest/products/ps7240/c1237/ccmigration_09186a00808aea28.pdf
yeah, I found the new guide. Going through it last night. seems to be something on the LCS side I believe. My Troubleshooter is all green.. so I know CUPS/CUCM is working.
Just to let everyone know,I got mine working. The problem was that LCS user name is what the CUPS is looking for to match with the CUCM End User name. THey say "Active Directory account" but that is not true, I had to use my LCS account name. (what you use to sign into MOC) Then I changed my CUCM End User account and it all started to work.
NT Account = BAD
MOC Sign in Account = Good!
MOC Signin Account= CUCM End User account
I have OCS 2007, CUP 6.02 and CUCM 5.1.2.
I cannot get the OCS 2007 integrated with CCM.
I have followed the Documentation and the Picture Screenshot that is distributed on the Cisco Website.
I have an error message "Cannot connect to the phone system"
Anyone got any ideas on this?
Thanks for replying
I have the OCS 2007 Client connected on my workstation
With the username: email@example.com
It logins ok and I am to contact other users in the organisation using IM facility.
In the notification of the client. I have an error:
No Phone System Connection - Click to display. I click then get an error.
"Cannot connect to the phone system. The call control server may be temporarily unavailable"
Under the phone integration advanced options. I have configured:
Remote call control URI (sip): sip:firstname.lastname@example.org
Phone URI (tel): tel:2750;phone-context=dialstring
I have configured a SIP trunk to the CUPS Server
i have created a CTiGw with the correct roles
i have created an application rule for 5 number striping the first character which "+"
*I have added the ACL incoming / Outgoing. I have even included a wildcard in each of theses ("*")
*The presence Gateway is set to the CCM IP address
*The proxy server is set to On and Preferred Proxy Listener: Default Cisco SIP Proxy SIP Listener
*AXL username added as the CCMadmin
* I have added the Preferred Proxy Listener *CTiGw Gateway configured with username and password pointing to the publisher and subscriber.
*MOC assigments have been assignment
I can assign CUPS presence from the phone Service button
I have added a static route *@* to go to the CUPS server on port 5060 TCP
The user has been enabled with the same settings as in the client settings
User Details in OCS:
sign-in name: sip:lon-admin @ domain.local
Server or pool: OCS.domain.local
Server URI: sip:email@example.com
Line URI: tel:2750;phone-context=dialstring
Enable Remote call control
Active Directory Config
User logon name: lon-admin @domain.local
Let me know what else you need? Screenshots??
My msn is firstname.lastname@example.org if that helps
It's not required because you are not use TLS. If you are using TLS, then you may need certs. I ran without certs. I would recommend getting it running with just IP no TLS, then once running try locking it down.
Yeah I'm having an issue with my OCS to CUPS / CCM 6 integration using MOC for RCC.
When I try to call another user from within MOC that is also setup for RCC I get a fast busy on MOC with the following error message
'Cannot locate "John Doe"' , There may be an error in the address, Check the address and then try again"
The number assoicated to John Doe is +2004, and I have applicaiton rule in CCM to strip the +. But I think the integration is not working anyway since I'm getting busy signal coming from MOC.
Has anyone experienced this?
The way I found out my problems was to use the Real time monitoring tool on my desktop and attach it to Presence. Watch the incoming SIP invites from OCS and you will see what is actually being sent. They you do not have to guess what is being stripped or added in the dial plan.
Good idea, yeah I feel like I'm flying blind with this stuff, no debugs to tell me what's going wrong. I wonder if you can use RTMT to see what's going on with the CTI stuff as well.
As a follow up to my issues. My MOC client is not giving me issues when I tell it to RCC my CISCO phone but it is simply ignoring anything my phone does. If I ring my phone it doesn't give me a "toast" that a new call is coming in. If I CFWD my phone, my MOC indicator turns green, but my IP PHONE doesn't cfwd.
One other issue I'm having not sure if it is related or not, but in CUPS 6 when I do "System" "Troubleshooter" the "sync agent" comes back failed. It says to got to servicability to start the Sync agent service but when I do this the service will not start.
Hello Ryan et al
I had a similar issue with the Sip proxy server not running. Used the bug tool kit to find bug id CSCsi40623, syntax error on Proxy acl.
Haven't checked the bug tool kit for your specific service but its a good place to go if you already haven't done so.
Did you make any progress with your problem ?
I have a similar situation here. Basically everything works from MOC -> CUCM (ie RCC & call forward etc)
but not from CUCM -> MOC: if I hang up a phone that was dialled via MOC, MOC doesn't know the call has been ended, or if I cancel cfwd on a handset it doesn't cancel on MOC.
Any ideas ?