Have CCM ver 4.1 up with Servicability tool open. Today, when I go to Trace Config, select my PUB, select CCM service, then get to Trace Config window - all my filer settings are GREYED OUT. They are still there, just cant select or deselect anything. Status is Ready. Subscriber is fine, just PUB is greyed out. Never seen this before.
In working with him direct the issues ended up being that "Troubleshooting Traces" had been enable by TAC therefore locking out any changes to the trace configuration page. Once this was disabled normal operation was restored.
SIP traces provide key information in troubleshooting SIP Trunks, SIP
endpoints and other SIP related issues. Even though these traces are in
clear text, these texts can be gibberish unless you understand fully
what they mean. This document attempts to br...
Please find the attached HTML document, download and open it on your PC.
This provides an easy to use form where you simply answer a few
questions and it will render the proper jabber-config.xml file for you
to copy/paste. There is built in logic to verif...
CUCM Database Replication is an area in which Cisco customers and
partners have asked for more in-depth training in being able to properly
assess a replication problem and potentially resolve an issue without
involving TAC. This document discusses the bas...