Cisco Support Community
cancel
Showing results for 
Search instead for 
Did you mean: 
Announcements

Welcome to Cisco Support Community. We would love to have your feedback.

For an introduction to the new site, click here. If you'd prefer to explore, try our test area to get started. And see here for current known issues.

New Member

CCM Trace Config issue

Have CCM ver 4.1 up with Servicability tool open. Today, when I go to Trace Config, select my PUB, select CCM service, then get to Trace Config window - all my filer settings are GREYED OUT. They are still there, just cant select or deselect anything. Status is Ready. Subscriber is fine, just PUB is greyed out. Never seen this before.

7 REPLIES
New Member

Re: CCM Trace Config issue

Is the trace on?

New Member

Re: CCM Trace Config issue

Hi, forgot to tell you I'm new at CCM..yes, the trace on radio button is ck'd but greyed of course.

I see in Trace Analysis that several SDL files got deposited today, as well as one SDI trace file >> (this am, CDT time)

Where else would I look? Still greyed out this afternoon. thx.

New Member

Re: CCM Trace Config issue

Can you post a screen shot of the trace configuration page?

New Member

Re: CCM Trace Config issue

here you go. let me know if you can't open it.

New Member

Re: CCM Trace Config issue

Are you using MLA (Multi Level Administration)?

New Member

Re: CCM Trace Config issue

Are you on AIM Pro for WebEx by chance?

New Member

Re: CCM Trace Config issue

In working with him direct the issues ended up being that "Troubleshooting Traces" had been enable by TAC therefore locking out any changes to the trace configuration page. Once this was disabled normal operation was restored.

408
Views
0
Helpful
7
Replies