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New Member

CCM6 and UCCX 6

Hello, just a couple of quick questions:

1. is it possible to create routing based on Caller ID (incoming number) for UCCX (any flavour 4-6)

2. for the phone's caller ID, does the CTI port show up, or the actual caller ID of the incoming call?

3. Can you have time of day/day of week routing?

4. can you have failover routing, say if a call is not answered in 60 seconds re-route to an external number?

Thanks

Ash

2 REPLIES
Bronze

Re: CCM6 and UCCX 6

Yes you can have time of day/day of week routing and failover routing.

New Member

Re: CCM6 and UCCX 6

Thanks for your response Hossam, much appreciated

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