This can be changed :) My understanding is that the Greeting Length for a Call Handler is determined by the COS of the person recording the Greeting. Have a look;
Class of Service Greetings Settings
The class of service greetings setting specifies the maximum length of greetings.
Subscribers > Class of Service > Greetings Page
Maximum Greeting Length in Seconds
Select the recording length allowed to subscribers assigned to this COS for recording greetings.
The range is 1 to 999 seconds; the default is 90 seconds.
If enabled, a warning tone will sound before the maximum greeting length is reached.
Hope this helps!
Whenever I hear "30 seconds" as a record limit the first thing to check is to make sure you have a full license loaded and active - the default demo license for all versions of Connection will limit recording of any wav file (messages, greetings) to 30 seconds.
well - you can't have all 3 active - one of those is a demo license that has 2 ports and a restricted voice recording time limit - so if it's active, that's you're issue. I believe only one license file can be actually active (many can be loaded).
Which one is the demo license? All 3 came from the licensing group. Our sales team had an issue early on with licensing and their Cisco contact kept sending a new file until all issues were resolved. I don't see where any of these are restricted to 2 ports. Tell me which one it is and I'll remove it.
Could you tell me which one of these licenses is causing this issue. I'm used to only needing a single license file, but for reasons outside of my control, I could not get the server configured without these licenses installed. I've sent a request to the licensing team, but if I can clear this up by removing one or two of the licenses, obviously that would be better.
I just downloaded all 3 to a seperate folder and looked at them local - I don't see one marked as demo, but I had thought I saw the tag for limiting the voice recording time in there (which appears in the demo license and I know there were some licenses that mistakenly had the tag in there) - I don't see it in any of them.
The recording limit would affect EVERYTHING, not just greetings - are you limited to 30 seconds on messages, too? If not you're barking up the wrong tree - if so then you'll want to open a TAC case to figure out your license files issue.
User COS is 90 secs, pushed it out to 999, same result. I think the subsequent post regarding licensing may be the issue here. We had issues getting the Unity license.
As always, thanks for your reply!