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CCMBE Unity Connection Call Handler Closed...

Greeting will not play during off hours as defined in the assigned schedule. The Closed Greeting is enabled. Anything obvious I'm missing?

Thanks in advance for any help.

George

4 REPLIES
Cisco Employee

Re: CCMBE Unity Connection Call Handler Closed...

Make sure that you have the alternate greeting disabled.

Community Member

Re: CCMBE Unity Connection Call Handler Closed...

rmai,

Thanks for your reply. Yes the alternate is disabled.

G

Community Member

Re: CCMBE Unity Connection Call Handler Closed...

Hi,

Did you manage to resolve the problem? Seems I have the same issue here, I have the call handler with schedule with all the hours inactive and he still doesn't go to the greeting "closed"...

Seems I'm dong something wrong here...

Greeting "closed" is enabled, alternate is disabled..

regards

Pilat Goran

Community Member

Re: CCMBE Unity Connection Call Handler Closed...

OK,

Seems I figured it out (in my case at least...)

Looks the problem was with the schedule which had al the hours inactive. As I inserted one active hour the schedule became active and works fine...

See if this is also your problem...

bye

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