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Community Member

CCME and Extension Mobility

Hello,

I'm trying to set up extension mobility on a CCME 4.2 router. I have followed the directions listed in the Admin guide and I can't get accounts to log in. Users can select the sevice and enter their info, but they are denied access. The error message they are getting states that they credentials are incorrect, however I know that they are.

Has anyone had any luck getting this feature working and if so are there any undocumented requirements or commands you can share.

Thanks in advance.

Justin

1 REPLY
Community Member

Re: CCME and Extension Mobility

You have EM configured under the line (Subscribe/Unsubscribe Services) and under their User configuration profile right? Also, the phone profile has to have the Extension Mobility (Device Profile) Information - check box needs to be filled and "Log out profile" = Use cureent device settings.

HTH's

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