Customer has a 2811 router with an NM-CUE module. Service-Module Service-Engine 1/0 status show the following:
Service Module is Cisco Service-Engine1/0
Service Module supports session via TTY line 66
Service Module is waiting for registration message
Service Module status is not available
I have tried to open a session with the service module and it says the session is open, but I get no output it just sits there. I have tried resetting the service module from another telnet session while the session is connected but to no avail. Is there anything that I can do to fix this without replacing the module? Thanks in advance for any help.
That sounds pretty bad. Can you try to reset the card? The registration message is one of the first thing the card sends out if it's properly connected/functioning. You could do a 'debug scp packets' (maybe even 'deb scp all') on the router and reset the card and/or re-seat the card and see if you get anything. Otherwise it sounds like a faulty module.
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