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CCME Voicemail Problem

I have a user that when he tries to login to voicemail he is told the voicemail box is in use and he can't access it. We have CME 8.5                  

  • Unified Communications Applications
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2 REPLIES
Cisco Employee

CCME Voicemail Problem

And what are you using for VM????

HTH

java

if this helps, please rate

www.cisco.com/go/pdihelpdesk

HTH

java

if this helps, please rate

www.cisco.com/go/pdi
Cisco Employee

CCME Voicemail Problem

What is the voicemail server you are using?. Is it Cisco Unity Express (CUE)?

If you are using CUE 8.x

Go to CUE admin GUI.

Voicemail -> Mailboxes

Select the mailbox which is locked, and click on unlock button.

or session into CUE from CLI, use "voicemail mailbox unlock owner" command to unlock the mailbox.

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