If you just call 71210, do you get voicemail? You should only get reorder if that number is not truely the pilot number. You can do a "debug ccsip message" from the CME router; it would also help to see the CUE and CME configuration (show run) to be certain.
Are you getting this error “Installer User Interface Mode Not Supported. The installer cannot run in this UI mode. To specify the interface mode, use the -i command-line option, followed by the UI mode identifier. The value UI mode identifiers...
The below trick might come handy when you have to add a new node to a cluster but you don't have or is unsure of the security password for the publisher. This procedure has been around for ages.
1) Login into the CLI of the Publisher.