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New Member

CCX-5.0(2)

Hi!

If an agent position rotates between 3 users (8 hour shift) can I manage to have them all associated with one agent?

Thanks,

Ana

4 REPLIES
Cisco Employee

Re: CCX-5.0(2)

Hi Ana,

Do the three users log in with the same agent ID? If so, this should work fine.

Regards,

Michael.

New Member

Re: CCX-5.0(2)

But the agent ID has to be a user available in the "user management" under "tools", right?

Cisco Employee

Re: CCX-5.0(2)

Thats right, as that lists the agents configured on the system.

Regards,

Michael.

New Member

Re: CCX-5.0(2)

My users are AD users. I have to create in the AD specific agent IDs for the ccx. It's the only way. These agent IDs will represent 3 persons. Am I right?

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