I have configured an application that uses the icd.aef script and is associated to a CM Telephony Trigger. When I test it calling to the trigger number the phone rings immediately without passing the script prompts.
What could be going wrong?
I have the same numbers for CTI ports and agent phones.
Make sure the prompt names in the script match the actual file names and that the prompts are available if you go to Prompt Management. You can also use Reactive Debuggin in the CRS Editor (Debug > Reactive Script) to view the script as it is being executed.
The triggering event would be a call to the CTI Route Point assigned to an application that uses the icd.aef script. Did you call it within 10 seconds?
Second, what do you mean by "I have the same numbers for CTI ports and agent phones."? Just checking that you've assigned the CTI Route Points, CTI Ports, and Agent Extensions unique values...
Lastly, you need to make sure that the prompt is formatted properly. It should be in a P[greeting.wav] format if it exists within the root of the en_US directory. If you're not sure click the ... button to open the expression editor. Then click the Prompts tab and select the Browse button. Select Prompt Repository from the left and find the prompt you want to call.
PS. Make sure your prompt is in g.7111 mu-law format. You can't just pull in any WAV file off the street. :)
These are the paths to get to each CCX logs through CLI. They may be helpful if you are having issues accessing RTMT or downloading logs through it.
If you want to download them you have to prefix "file get " and you can add one of the options (re...