CDR not registering outgoing calls

[C_ivan3081]

Since two moths my CUCM 9.0 is not registering the outgoing calls. When I generate a CDR report, it only show incoming calls.

Could someone explain how to make my CUCM 9.0 to show outgoing call on the CDR report.

[Jonathan Schulenberg]

The CDR service parameter is per-node in CUCM. If outbound calls are routing out a node where this is disabled, this would be determined by the CCM Group of the Gateway/Trunk, that would explain it.

Another possibility is the CDR agent isn't copying the CSV flat files from a subscriber to the publisher. That would suggest either a connectivity issue (run "utils diagnose test" on all nodes); or, a service is locked up. I believe the CDR service is under Network Services if you wanted to restart it.