08-22-2013 06:56 AM - edited 03-19-2019 07:10 AM
I am trying to get a handle on call volume but my CDR records dont seem to be showing any internal call infomation. I am having trouble finding information explaining how to set this up. Any help would be appreciated. I am still using Call Manager 6.1.3
08-22-2013 08:53 AM
It should be there, how are you searching for the calls?
Chris
08-22-2013 10:57 AM
Chris,
When looking at the CDR in excel I am looking for calls that originate and terminate at a 4 digit internal extension. Maybe I just cant read a CDR record but every call looks like it originates outside our network.
08-29-2013 04:45 AM
Hi,
can you provide an example of such CDR?
Thx,
Martin
08-29-2013 05:44 AM
Martin thanks for the help but I figured it out. I did not have the CDR Flag turned on for the server that my phones were registered with. I have CDR flagged for both servers now am seeing the internal calls.
Find answers to your questions by entering keywords or phrases in the Search bar above. New here? Use these resources to familiarize yourself with the community: