Hi I'm trying to come up with a report that would give me information on any given extension. I've been able to get the gist of the information that I need for my report. However I cannot find the duration of a call for a given extension. The Top N report is the only report I've been able to even see any type of call duration, but that is not what I need. Can anyone tell me how to obtain call duration for an extension?
it runs through the call log and finds the start and end call entries in the logs and chunks out an MDB file that contains, among other things, the "RawData" table that contains the port number and total call time (in seconds) for every call that came into the system on the day selected.
It's designed to break down port activity in numerous ways so it's more concerned with which port, what the call was doing (inbound/outbound/AMIS/MWI etc...) and when exactly it started and ended - it doesn't note the calling number in there or the like but it does accurately give you individual call length.
If that's not what you're looking for, I may be able to add a column to the raw data table for an additional piece of info...
This might be obvious reply, but the CallManager ART CDR Search to retrieve a specific record or records does provide in the record a DateTimeOrigination and DateTimeDisconnect. This is if you are trying to determine for a specific call. More than likely you are looking to obtain a Top N report for duration by extension per call not collectively, is this correct? Unfortunately I don't believe you have any pre-canned report in ART for that.
What you do have is the ART database. Usually ever 24 hours the CDR database is imported into the ART database. This is essentially to make reporting easier. There is a table, Tbl_Billing_Data, and this includes a per call duration column. Using a query in SQL you can return what you need. Of course if you want a nice fancy report then you'll want to use something like Crystal Reports. But basically the precanned Admistrative Reporting Tool website isn't going to do this for you.
If you'd like me to post the SQL query then just reply back with your criteria and I will put it up.
Here is a sample query that will return from the ART database calls to a certain extension, 5389, on dates 7-9-2006 to 12-24-2006. This will sort by Duration in descending order (longest call first). This is run via query analyzer.
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