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CER 2.0.4 - W/O 911 Call - PSAP call back all routing to one Onsite Alert

This is regarding CER 2.0.4. I have discovered that if a 911 has not been made recently, all ELINs route to one of the onsite alert recipients. This is causing significant call volume for one of the onsite alert personnel. I attempted to modify the phone number of the person currently receiving all this voice traffic, but when I did, it shifted to a different onsite alert entry. What can I do to resolve this, as the onsite alert recipient is receiving dozens and sometime hundreds of call per day from various auto-dialers and telemarketers.

Thanks in advance!


Re: CER 2.0.4 - W/O 911 Call - PSAP call back all routing to one

How many CTI ports are configured in CER for onsite alert? If CER is unable to match the ELIN to an extension for any reason, actual behavior is to send the call to Onsite alert DN for default ERL.