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CER Message being cut off

angel-moon
Level 3
Level 3

‎10-17-2008 08:11 AM - edited ‎03-18-2019 09:50 PM

Hello,

we have CER configred to deliver a recording to email inboxes that says what number called 911. The recordings are getting cut off at the begging. So instead of hearing "Extension 44561 has made an ermergency call" they recording is starting off "61 has made an emergency call" Anybody know how to fix that?

Thanks in advance! All replies rated!

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jbayuka
Level 5
Level 5

‎10-23-2008 08:40 AM

CER never supported Voice Mail systems for its real time alerts. CER expects voice alerts to be answered by on-site security; if sent to voicemail and retrieved at a later time, their value is greatly diminished.

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