I have a set of guards who work different shifts, each with their own email address. I would like to enable an onsite alert for each guard's email, but not alert the phone. In CER 7.x I see you must enter a phone number, all of the guards share the same phone number. What happpens if I enter the same phone number for multiple alert personel? Will CER try to call that same number multiple times?
Re: CER Onsite Alerts, Multiple Users Same Phone...
"When Cisco ER gets an emergency call from an ERL, it calls the onsite alert number of the contact for the ERL and plays a pre-recorded message that includes the phone number from which the emergency call was placed."
If you add 3 separate onsite alerts to a single ERL with 3 separate entries of the same phone number CER will attempt to make 3 separate calls to the destination phone number from that ERL. Is it possible to create an E911 Security group mail account for the security guards that rotate shifts for this specific location so that you have a single onsite alert configuration in CER? This solution can eliminate the CER administrator having to update onsite alert configurations every time security is added or removed from this location.
SIP traces provide key information in troubleshooting SIP Trunks, SIP
endpoints and other SIP related issues. Even though these traces are in
clear text, these texts can be gibberish unless you understand fully
what they mean. This document attempts to br...
Please find the attached HTML document, download and open it on your PC.
This provides an easy to use form where you simply answer a few
questions and it will render the proper jabber-config.xml file for you
to copy/paste. There is built in logic to verif...
CUCM Database Replication is an area in which Cisco customers and
partners have asked for more in-depth training in being able to properly
assess a replication problem and potentially resolve an issue without
involving TAC. This document discusses the bas...