Change Call Handlers Greeting

[shayonasul]

Unity 4.0(3)sr1 - Voicemail only

I need to change standard and closed greetings for couple of our callhandlers. I am following the steps outlined in following link:

http://www.cisco.com/en/US/products/sw/voicesw/ps2237/products_administration_guide_chapter09186a0080118945.html#83569

I am following the steps under "Changing Call Handler Greetings by Phone" to access the greeting. All I get is fast busy.

I have set up the routing rule as per the doc. I'm wondering as to what is missing here? Is there a separate licensing req. to use this feature? Any insight, pointers would be appreciated.

Thanks in advance.

Sulabh

[Ginger Dillon · Accepted solution]

Hi -

I have included the Cisco link that discusses the setup required on CallManager to accomplish access to the Cisco Unity Greeting Administrator (CUGA). I suspect the reason you are getting fast busy is that you don't have call coverage on your PBX getting the call to Unity in the first place - http://www.cisco.com/en/US/customer/products/sw/voicesw/ps2237/products_tech_note09186a00801543ef.shtml#topic1

Also, each of your call handlers needs to be assigned a unique extension that can be used by admins to access each call handler to make changes. One last thing, if you are a Unity administrator that has full system access to call handlers, interview handlers etc., you can change call handler recordings by using the SAWeb. From there you can directly copy to file or paste from file wav files into the call handler. CUGA is primarily used by folks that don't have full access to the Unity application, but only have access to the call handlers assigned to them specifically.

Ginger

[shayonasul]

Hi Ginger,

The recording format should be CCITT u-law, 8bit, 8KHz, Mono. Please let me know if this is correct.

Thanks once again.

Sulabh

[Ginger Dillon]

Hi -

That is G.711, the standard format for digital voice delivery used by PSTN and PBX's AND the default for Unity when it is installed. It is also supported by Microsoft in all versions of its server and client operating systems and files recorded in this format can be played via Windows Media Player, i.e. does not require a separate PC client to read the codec as G.729 does. Here is a Cisco doc regarding the supported Unity codecs that should address all of your concerns or questions -

http://www.cisco.com/en/US/customer/products/sw/voicesw/ps2237/products_white_paper09186a00800875b7.shtml

Ginger