Got a request from my boss. We have been running Unity as a unified voice messaging system for a while but didn't use Exchange as our mail server. Now we have installed an Exchange 2007 farm and are starting to roll out Outlook to our clients.
My boss noticed when he was switched that all his new and old voicemails are in his inbox on Outlook (exactly what unified means). He doesn't think the user community will want voice messages showing up in their inboxes. I on the other hand think its great and the users will love it.
To satisfy him, is there a way to tell Unity 5.x to deliver messages to another folder in Outlook. I know you can set a filter up to move messages but once the message is moved from the inbox, the TUI can no longer play them.
Unity does not have a mechanism to send messages to adifferent folder. It will send them to the Inbox only. As you mention, you can do a filter or create a rule in Outlook, but when calling into Unity, Unity is only going to look at the inbox for voicemail messages and if it was moved it will not find it, hence will not play it. Also you will
have issues with MWI, so I believe it's not a good idea.
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Be sure that all UM features like vmo are installed on his outlook and he will soon be hooked. VM will have a new icon and he can play it through his computer speakers or have it ring his phone just by clicking in outlook
vmo still works when the vm is not in the inbox however Unity will not look for it and MWI will not work as has been said.
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