When a subscriber dials the main VM access number from their extension they receive the standard main greeting. How do I set the option for the system to prompt strictly "enter your password" instead of playing the main VM gretting?
Chances are the calling number is not being sent to Unity in that case - by default the first rule to be processed on a direct call is "attempt sign in" which searches for the calling number among subscriber extensions - if no match is found then it moves on to the next default rule which goes to the opening greeting.
Fire up the Call Viewer app (which you'll find in Tools Depot on your desktop) and see what you get for calling number when you dial in from a user's phoen to the piolot you have configured.
These are the paths to get to each CCX logs through CLI. They may be helpful if you are having issues accessing RTMT or downloading logs through it.
If you want to download them you have to prefix "file get " and you can add one of the options (re...