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Changing forwarding number?

We have a phone A forwarded to phone B and when a call comes to phone A, then forwards to B which then forwards to Unity, it goes into A's mailbox. Is there a way to make it go into B's mailbox instead?

  • Unified Communications Applications
Cisco Employee

Re: Changing forwarding number?

From Unity's side of the fence currently the TSP only provides us with the first redirecting number (A in your case). I know I've seen some folks talk about tricks you can do on the switch side (assuming you're doing Call Manager here).

That said, in Unity 4.3 coming later this year, the TSP is being updated to provide _both_ the first and last redirecting number and Unity itself will have an option for selecting which it uses when looking up forwarding numbers in the database. By default it'll still use first redirecting but you can change it system-wide to use last redirecting number instead.

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