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Community Member

Changing Subscribers from 3 -4 digit

Hi,

We have a site that needs all the Unity Subscribers changed from 3 to 4 digit.

What is the best way to do this.

Can we export the Subscriber data then import with the changes.

Also as a safeguard should we back up before.

Im sorry I'm not to clued up on the Unity side of things..

Thanks

2 REPLIES
Cisco Employee

Re: Changing Subscribers from 3 -4 digit

Unity version?

Is the number change a pattern? For instance is everyone getting a "3" added to the begining of their ID? If so, you can use BulkEdit for this.

If not (i.e. everyone's number is changing in a more or less random way) then you can use Subscriber Information Dump to create a CSV dump that includes the user's alias and primary extension, edit them and then import the data using CUBI (Bulk Import tool). You can check the CUBI help file for details on the CSV header format and such.

All three tools can be found in the Tools Depot on the Unity desktop.

Community Member

Re: Changing Subscribers from 3 -4 digit

Thanks Bulk Edit worked a treat !

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