Cisco Support Community
cancel
Showing results for 
Search instead for 
Did you mean: 
Announcements

Attention: The Community will be in read-only mode on 12/14/2017 from 12:00 am pacific to 11:30 am.

During this time you will only be able to see content. Other interactions such as posting, replying to questions, or marking content as helpful will be disabled for few hours.

We apologize for the inconvenience while we perform important updates to the Community.

New Member

Changing the Call Handler input on unity

Hi

The call handler on unity currently offers users the option to dial their extension at any time, however we are moving from a CUCM AA console to unity 8 and have one .wav file that is already customed for "press 1 to dial an extension".

Is there an option that will allow caller input when press one to hear the prompt " enter your extension" and be able to transfer to the extension.

3 REPLIES
Cisco Employee

Re: Changing the Call Handler input on unity

You can lock the digit 1 to send them to another call handler where you play the message you want and they can dial the DN. Or you can send them to a call system transfer if the user is a non-vm user.

HTH

java

If this helps, please rate

www.cisco.com/go/pdihelpdesk

HTH

java

if this helps, please rate

www.cisco.com/go/pdi
New Member

Re: Changing the Call Handler input on unity

Hi

When you say I can lock the digit 1 and forward to a call handler and be able to dial the dn, so i can just create any call handler, change the recording and be able to dial extension any time.

For the caller system transfer i can't seem to reach anyone that has a voicemail box and is an internet subscriber is this the way this works?

Also i have a number of internet subscribers to create is there a .csv template I can use to do a bulk import?

New Member

Re: Changing the Call Handler input on unity

I'd change the caller input for 1 to go to a directory handler.  But you can also change the .WAV file pretty easily too!

233
Views
0
Helpful
3
Replies
CreatePlease to create content