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Community Member

Changing the music on hold in Unity

Ok, since some of my callers are telling me that the music on hold in unity is like 80's porn, I have to find a way to change it. What is the easiest way to change that music in Unity ver 4.0 Build 4.0(5)? I would also be fine with no music, but the caller hearing rings if that is possible. I already have it releasing to switch in all of my call handlers.

1 ACCEPTED SOLUTION

Accepted Solutions
VIP Purple

Re: Changing the music on hold in Unity

Are the Network Hold and User Hold audio sources both set to the correct source in the device pool? Network hold is invoked when a call is transferred, conferenced, etc. User hold is invoked when a user presses the Hold softkey.

Brandon

11 REPLIES
VIP Purple

Re: Changing the music on hold in Unity

I'm assuming that you're using Callmanager for call processing. If so, the music on hold for Unity is determined by the device pool assigned to the Unity voicemail ports in Callmanager administration. Take a look at the following link regarding changing MOH configuration including how to create and manage sources.

http://www.cisco.com/en/US/products/sw/voicesw/ps556/products_administration_guide_chapter09186a00803f3a9f.html

Hope this helps. If so, please rate the post.

Brandon

Cisco Employee

Re: Changing the music on hold in Unity

Yes - Brandon is correct, you are likely hearing CM hold music. Unity does have hold music if you're using supervised transfers and you have Unity doing hold queue activity for you (not normally how you'd configure things, but it's possible). However Unity hold WAV files are classical music - I suppose it could be 1780's porn they're thinking of, but I kind of doubt it ;->

Community Member

Re: Changing the music on hold in Unity

I wish I was hearing CM hold music, but since we have a satellite feed for our CM MOH, I know that this is not it. This is a built in MOH for Unity.

VIP Purple

Re: Changing the music on hold in Unity

Did you check the device pool associated with your voicemail ports? Even though you have a satellite feed for MOH, the source for this device pool could be different.

Brandon

Community Member

Re: Changing the music on hold in Unity

Our CM MOH works great when putting callers on hold, the only time it has any issues is when a call is being transferred by a call handler. I did check the device pool though, it was correct.

VIP Purple

Re: Changing the music on hold in Unity

Are the Network Hold and User Hold audio sources both set to the correct source in the device pool? Network hold is invoked when a call is transferred, conferenced, etc. User hold is invoked when a user presses the Hold softkey.

Brandon

Cisco Employee

Re: Changing the music on hold in Unity

I'm nearly certain you aren't hearing Unity hold music - we don't (and can't) play music when we're doing a transfer. The only time Unity plays hold music is when you have holding setup for a subscriber and then you'll hear Lesslie (the Unity lady) ask if you'd like to hold or leave a message- after that you hear the hold music (10 different WAv files are used for the hold music options). After each you are again asked if you'd like to continue to hold.

If Unity is transfering you and you hear music, it is not Unity. You need to look at your MOH configuration in CM I think.

Community Member

Re: Changing the music on hold in Unity

I know you are working on resolving differnt issue but..I was interested in how you made your MOH live feed connected and working on Call Mgr based system . I heard that it is only supported on CME. DO you have seperate MOH server ( other then using CM ?). do you have FXO or FXS port connected to livefeed ?

Community Member

Re: Changing the music on hold in Unity

Hi,

I am having some issue to set the Unity hold queue music and it is playing the classical music as in the same scenario above. I am quite certain that the music is played by the Unity system and not by Cisco Call Manager. I do not found any documentation which indicate on how to customize the on hold queue music inside the Unity.

Bronze

Re: Changing the music on hold in Unity

Have any found a way to get around this MOH on Unity yet. My customer is complaining the same thing.

Thanks.

Dat Pham

Community Member

Re: Changing the music on hold in Unity

Hi,

did anyone ever find a solution for this? I have this issue with unity 9.1 and I have done all suggested above

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