Cisco Support Community
cancel
Showing results for 
Search instead for 
Did you mean: 
New Member

Cisco Agent Desktop 6.1(5)- Reports Inactive state?

Hi engineers,

Is would like to know the solution why the reports ( Agent ACD state log, Agent statistics,Agent Calllog) are in Inactive state?

Im using IPCC express 4.0, Cisco Agent Desktop 6.1(5) (Enhanced Version).

Thanks,

Lester

1 REPLY
Bronze

Re: Cisco Agent Desktop 6.1(5)- Reports Inactive state?

Inactive means that the data is not being updated because the service that generates it has failed and new data is no longer being received.

194
Views
3
Helpful
1
Replies
CreatePlease to create content