A user was recently changed to a lower skillset so others would take queue calls before her. However, she is stating that she is receiving calls even when they are ready. They are all in multiple skills. I checked her status and she is 5 while the others are 10. Where else can I look?
Cisco Agent Desktop low skill agent receiving calls before highe
Make sure that this Agent is not getti ng calls from the other CSQ's and also if they have multiple skills. You need to check what is the CSQ routing logic selected (Max skilled \Least skilled\...etc) , also make sure that none of the call forwards are enabled to this extension.
SIP traces provide key information in troubleshooting SIP Trunks, SIP
endpoints and other SIP related issues. Even though these traces are in
clear text, these texts can be gibberish unless you understand fully
what they mean. This document attempts to br...
Please find the attached HTML document, download and open it on your PC.
This provides an easy to use form where you simply answer a few
questions and it will render the proper jabber-config.xml file for you
to copy/paste. There is built in logic to verif...
CUCM Database Replication is an area in which Cisco customers and
partners have asked for more in-depth training in being able to properly
assess a replication problem and potentially resolve an issue without
involving TAC. This document discusses the bas...