We just recently upgraded to CRS 4.0(5) SR2, and I have been getting complaints that the "Preferences" icon is not available/visible in the toolbar on the Cisco Agent Desktop clients. I checked the Desktop Admin and made sure that the configuration was marked "Visible." I unchecked it, started up the CAD, then closed the CAD. I then went back into Desktop Admin, rechecked "Visible" and then started the CAD again. Same problem. Not exactly sure if this is a bug or what I am missing, but if someone has some insight, that would be helpful. Thanks.
SIP traces provide key information in troubleshooting SIP Trunks, SIP
endpoints and other SIP related issues. Even though these traces are in
clear text, these texts can be gibberish unless you understand fully
what they mean. This document attempts to br...
Please find the attached HTML document, download and open it on your PC.
This provides an easy to use form where you simply answer a few
questions and it will render the proper jabber-config.xml file for you
to copy/paste. There is built in logic to verif...
CUCM Database Replication is an area in which Cisco customers and
partners have asked for more in-depth training in being able to properly
assess a replication problem and potentially resolve an issue without
involving TAC. This document discusses the bas...