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Cisco Agent Desktop Rascal Service

There are three parts of the Agent Desktop that are staying inactive they are.  call and agent state log viewing.  agent statistics viewing, and recording.  This results in a partial service state on the agent.  He can still recieve calls and what not, but these things also need to be working.  I know it relates to the rascal service.  I have attached an image of the post install area that is related to this service.  Let me show you an agent log:

Any feedback is appreciated.

2013-08-27 22:36:08:786 INFO DESK1141 RASCAL Server Feature auto-recovery message received.

2013-08-27 22:36:08:786 INFO DESK1141 RASCAL Server Feature auto-recovery message received.

2013-08-27 22:36:08:833 INFO DESK1004 RASCAL auto-recovery message received.

2013-08-27 22:36:08:833 INFO DESK1141 RASCAL Server Feature auto-recovery message received.

2013-08-27 22:36:08:833 INFO DESK1141 RASCAL Server Feature auto-recovery message received.

2013-08-27 22:36:08:833 INFO DESK1141 RASCAL Server Feature auto-recovery message received.

2013-08-27 22:36:09:255 INFO DESK1004 RASCAL auto-recovery message received.

2013-08-27 22:36:09:255 INFO DESK1141 RASCAL Server Feature auto-recovery message received.

2013-08-27 22:36:09:255 INFO DESK1141 RASCAL Server Feature auto-recovery message received.

2013-08-27 22:36:09:255 INFO DESK1141 RASCAL Server Feature auto-recovery message received.

2013-08-27 22:36:09:427 INFO DESK1103 Login to enterprise server.

2013-08-27 22:36:09:427 WARN STD3000 Get registry key <Max Wait Time> under path <SOFTWARE\Calabrio\CAD\Enterprise Data\setup>. Object not found: <2:The system cannot find the file specified.>.

2013-08-27 22:36:09:427 WARN STD3000 Get registry key <Initial Time> under path <SOFTWARE\Calabrio\CAD\Enterprise Data\setup>. Object not found: <2:The system cannot find the file specified.>.

2013-08-27 22:36:09:427 WARN STD3000 Get registry key <Increment> under path <SOFTWARE\Calabrio\CAD\Enterprise Data\setup>. Object not found: <2:The system cannot find the file specified.>.

2013-08-27 22:36:09:427 WARN STD3000 Get registry key <Maximum Time> under path <SOFTWARE\Calabrio\CAD\Enterprise Data\setup>. Object not found: <2:The system cannot find the file specified.>.

2013-08-27 22:36:09:427 WARN STD3000 Get registry key <Retry Sleep Interval> under path <SOFTWARE\Calabrio\CAD\Enterprise Data\setup>. Object not found: <2:The system cannot find the file specified.>.

2013-08-27 22:36:10:302 INFO DESK1005 Enterprise auto-recovery message received.

2013-08-27 22:36:10:302 INFO DESK1008 Enterprise-SupervisorWorkflow auto-recovery message received.

2013-08-27 22:36:10:302 ERROR DESK3107 Unable to retrieve data from Enterprise Database.

2013-08-27 22:36:10:317 INFO DESK1005 Enterprise auto-recovery message received.

2013-08-27 22:36:10:317 INFO DESK1008 Enterprise-SupervisorWorkflow auto-recovery message received.

2013-08-27 22:36:10:333 INFO DESK1005 Enterprise auto-recovery message received.

2013-08-27 22:36:10:333 INFO DESK1004 RASCAL auto-recovery message received.

2013-08-27 22:36:10:333 INFO DESK1008 Enterprise-SupervisorWorkflow auto-recovery message received.

2013-08-27 22:36:10:333 INFO DESK1141 RASCAL Server Feature auto-recovery message received.

2013-08-27 22:36:10:333 INFO DESK1141 RASCAL Server Feature auto-recovery message received.

2013-08-27 22:36:10:333 INFO DESK1141 RASCAL Server Feature auto-recovery message received.

2013-08-27 22:36:10:458 WARN STD3000 Get registry key <DEPLOYTYPE> under path <SOFTWARE\Calabrio\CAD\Site Setup>. Object not found: <2:The system cannot find the file specified.>.

2013-08-27 22:36:10:646 INFO DESK1120 Login to telephony server.

2013-08-27 22:36:10:755 INFO DESK1114 Get Login Method from LDAP unsuccessfully. Login Method = 0.

2013-08-27 22:36:16:114 INFO DESK1302 Calling SetAgent.

2013-08-27 22:36:16:130 INFO DESK1307 Calling Login.

2013-08-27 22:36:16:161 ERROR DESK3000 General exception occurred.

2013-08-27 22:36:16:177 WARN DESK2007 Request to log the agent in failed.

2013-08-27 22:37:13:645 INFO DESK1300 Attempt to login using the agentID and different extension!

2013-08-27 22:37:13:676 INFO DESK1302 Calling SetAgent.

2013-08-27 22:37:13:676 INFO DESK1307 Calling Login.

2013-08-27 22:37:13:801 INFO DESK1301 Another agent with the sameID/different extension is already logged in, will attempt to log them off.

2013-08-27 22:37:13:801 INFO DESK1304 Calling SetAgentState.

2013-08-27 22:37:13:895 INFO DESK1303 Calling Logout.

2013-08-27 22:37:17:239 ERROR DESK3051 FailedServer = 10.1.233.75 - ReasonCode = 3

2013-08-27 22:37:17:254 INFO DESK1312 Initial request to connect to Cisco CTIOS server failed, client will automatically attempt to connect to backup (if any)

2013-08-27 22:37:17:254 INFO DESK1302 Calling SetAgent.

2013-08-27 22:37:17:270 INFO DESK1307 Calling Login.

2013-08-27 22:37:17:520 WARN DESK2121 Unable to write agent state change to RASCAL: GID=1377660918 Error=Client recovering connection to server

2013-08-27 22:37:17:645 INFO DESK1118 Login to chat server.

2013-08-27 22:37:17:879 INFO FCCC0000 CORBA server started. Local server IOR is IOR:010000001200000049444c3a464343436c69656e743a312e30000000010000000000000060000000010102000b00000031302e322e34322e363500001c0c00000c000000521d706d00000b47000000010200000000000000080000000100000000545441010000001c00000001000000010001000100000001000105090101000100000009010100.

2013-08-27 22:37:17:910 INFO FCCC0000 Successfully connected to the Desktop Chat Service.

2013-08-27 22:37:17:910 INFO DESK1009 Call Chat auto-recovery message received.

2013-08-27 22:37:24:832 INFO DESK1304 Calling SetAgentState.

2013-08-27 22:37:24:879 WARN DESK2121 Unable to write agent state change to RASCAL: GID=1377660918 Error=Client recovering connection to server

2013-08-27 22:38:54:394 INFO DESK1304 Calling SetAgentState.

2013-08-27 22:38:54:440 WARN DESK2121 Unable to write agent state change to RASCAL: GID=1377660918 Error=Client recovering connection to server

2013-08-27 22:43:48:284 INFO DESK1304 Calling SetAgentState.

2013-08-27 22:43:48:362 WARN DESK2121 Unable to write agent state change to RASCAL: GID=1377660918 Error=Client recovering connection to server

2013-08-27 22:46:07:800 WARN DESK2121 Unable to write agent state change to RASCAL: GID=1377660918 Error=Client recovering connection to server

2013-08-27 22:46:07:831 WARN DESK2121 Unable to write agent state change to RASCAL: GID=1377660918 Error=Client recovering connection to server

2013-08-27 22:46:51:426 WARN DESK2121 Unable to write agent state change to RASCAL: GID=1377660918 Error=Client recovering connection to server

2013-08-27 22:46:54:223 WARN DESK2121 Unable to write agent state change to RASCAL: GID=1377660918 Error=Client recovering connection to server

2013-08-27 22:58:52:146 WARN DESK2121 Unable to write agent state change to RASCAL: GID=1377660918 Error=Client recovering connection to server

2013-08-27 22:58:54:927 WARN DESK2121 Unable to write agent state change to RASCAL: GID=1377660918 Error=Client recovering connection to server

2013-08-27 22:59:39:710 WARN DESK2121 Unable to write agent state change to RASCAL: GID=1377660918 Error=Client recovering connection to server

2013-08-27 22:59:39:725 WARN DESK2121 Unable to write agent state change to RASCAL: GID=1377660918 Error=Client recovering connection to server

2013-08-27 23:00:25:867 WARN DESK2126 Unable to write call data to RASCAL: GID= 1377660918 Error=Client recovering connection to server

2013-08-27 23:00:25:883 WARN DESK2126 Unable to write call data to RASCAL: GID= 1377660918 Error=Client recovering connection to server

2013-08-27 23:00:26:180 WARN DESK2121 Unable to write agent state change to RASCAL: GID=1377660918 Error=Client recovering connection to server

2013-08-27 23:00:30:883 WARN DESK2018 Unable to update wrapup data to RASCAL: GID=1377660918 Error=Client recovering connection to server

2013-08-27 23:00:30:883 WARN DESK2121 Unable to write agent state change to RASCAL: GID=1377660918 Error=Client recovering connection to server

2013-08-27 23:01:13:665 WARN DESK2121 Unable to write agent state change to RASCAL: GID=1377660918 Error=Client recovering connection to server

2013-08-27 23:01:15:728 WARN DESK2121 Unable to write agent state change to RASCAL: GID=1377660918 Error=Client recovering connection to server

2013-08-27 23:14:56:749 WARN DESK2126 Unable to write call data to RASCAL: GID= 1377660918 Error=Client recovering connection to server

2013-08-27 23:14:57:046 WARN DESK2121 Unable to write agent state change to RASCAL: GID=1377660918 Error=Client recovering connection to server

2013-08-27 23:15:01:452 WARN DESK2018 Unable to update wrapup data to RASCAL: GID=1377660918 Error=Client recovering connection to server

2013-08-27 23:15:01:452 WARN DESK2121 Unable to write agent state change to RASCAL: GID=1377660918 Error=Client recovering connection to server

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