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Cisco Attendant Console Business Edition

Hello Folks.

Our client has raised the following question:

When Operator performs Blind Transfer, the calling number of the CTI device appears. He would like it suppressed.

It would be preferable for him to show only the caller-name not the number.

Is this even possible?

Everyone's tags (2)
1 ACCEPTED SOLUTION

Accepted Solutions
New Member

Cisco Attendant Console Business Edition

The first option is possible to pass the original calling number by changing the following registry setting on the users PC:

    1. a.          Windows XP: HKEY Local Machine>Software>Arc Solutions>Call Connect>Operator>Defaults and change the registry key called Direct Transfers to ALL
    2. b.          Windows 7: HKEY Local Machine>Software>WOW64>Arc Solutions>Call Connect>Operator>Defaults and change the registry key called Direct Transfers to ALL

As for the caller number to be supressed, I am not sure on that one.  Might be able to route it through a Xlation Pattern but that only works for the next first hop. After that the number will appear again.

Thanks,

Ryan

2 REPLIES
New Member

Cisco Attendant Console Business Edition

The first option is possible to pass the original calling number by changing the following registry setting on the users PC:

    1. a.          Windows XP: HKEY Local Machine>Software>Arc Solutions>Call Connect>Operator>Defaults and change the registry key called Direct Transfers to ALL
    2. b.          Windows 7: HKEY Local Machine>Software>WOW64>Arc Solutions>Call Connect>Operator>Defaults and change the registry key called Direct Transfers to ALL

As for the caller number to be supressed, I am not sure on that one.  Might be able to route it through a Xlation Pattern but that only works for the next first hop. After that the number will appear again.

Thanks,

Ryan

Cisco Attendant Console Business Edition

The provided solution works.

Thanks Ryan

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