Cisco Support Community
cancel
Showing results for 
Search instead for 
Did you mean: 
Announcements

Welcome to Cisco Support Community. We would love to have your feedback.

For an introduction to the new site, click here. If you'd prefer to explore, try our test area to get started. And see here for current known issues.

New Member

Cisco Attendant Console with CUCM 8.5

Hi,

Customer has Cisco Attendant Console working with CUCM 7.1.3.

We are going to upgarde from CUCM 7.1.3 to 8.5

Will Attendant Console work with 8.5

Thanks

Mudassir

3 REPLIES
Hall of Fame Super Silver

Cisco Attendant Console with CUCM 8.5

Which Attendant Console? The free plugin that comes with CUCM? If so, unfortunately that has been discontinued since version 8.0 and customer will need to purchase either Cisco OEM (from ARC) Attendant Console or another 3rd party product, i.e. VistaPoint, etc.

HTH,

Chris

New Member

Cisco Attendant Console with CUCM 8.5

Chris is right on the on, If you were to go with ARC, there are 3 different flavors of the console depending on size of Users, Queues etc.

CUDAC- Departemental,  CUBAC - Business and CUEAC - Enterprise.

Here is a good link to reference to learn more about the product.

http://www.arcsolutions.com/north_america/solutions/products/cueac.aspx

Regards,

Ted.

New Member

Cisco Attendant Console with CUCM 8.5

We have deployed Fidelus in our most recent deployment.  The nice part is we don't need another server for it to work.

1230
Views
0
Helpful
3
Replies